Frequently Asked Questions
What is your service and how does it work?
We provide a secure Austrian shipping address where you (or your customers) can send packages from European online stores. We receive, store, and consolidate your packages, then forward them directly to Georgia or your preferred destination.
Who can use this service?
Our service is designed for:
E-commerce platforms that want EU-to-world support
B2B who have customer wants to ship from EU stores
International forwarding companies looking for an Austrian partner
Can I use your service under my own brand?
Yes. For logistics partners and businesses, we offer white-label solutions. That means we operate discreetly behind your brand, providing seamless service integration.
Can you help with customs documentation?
Yes. We provide standard customs paperwork with all shipments. For B2B clients, we also support commercial invoices, EORI number filing, and export documentation as needed.
Do you offer returns to EU stores?
Yes, we can handle returns to EU retailers on your behalf. We repack and ship returns according to store policies and tracking requirements.
What address do I use for shopping in Europe?
When you register or partner with us, we provide you with a dedicated Austrian address and your customer.
Can you consolidate multiple packages into one shipment?
Yes. We specialize in package consolidation. This means we combine multiple packages into one box to reduce shipping costs and simplify customs clearance.
Do you offer repacking services?
Yes. We remove unnecessary packaging and repackage items securely to reduce shipping weight and volume — helping you save on shipping fees.
What items are prohibited or restricted?
We comply with Austrian and international shipping laws. Prohibited items include:
- Hazardous or flammable materials
- Weapons, ammunition
- Alcohol, tobacco, or controlled substances
- Counterfeit goods
- Perishable food without proper documentation
If you’re unsure, contact us before shipping.
Is my personal data secure with you?
Absolutely. We comply with the EU General Data Protection Regulation (GDPR) and only use your data to fulfill services or respond to inquiries. You can read our full Privacy Policy here.
Do you have any lingering inquiries?
Experiencing difficulty locating the desired information? Reach out for a discussion.
★★★★★
The logistics service provided by this company has been exceptional. Their attention to detail in package consolidation and forwarding has streamlined our operations significantly. We appreciate their professionalism and timely deliveries, which have greatly enhanced our supply chain efficiency. I highly recommend their services to anyone in need of reliable logistics solutions.
Mona Rashed
Logistics Solutions Inc.
24
Customer Satisfaction
Our service boasts a 4.5 out of 5 customer satisfaction rating, reflecting our commitment to excellence in logistics and package forwarding.
90%
On-Time Delivery Rate
We maintain a 98% on-time delivery rate, ensuring your packages arrive when expected, every time.
100%
Support Availability
Our dedicated support team is available 24/7 to assist you with any inquiries or issues regarding your shipments.